FAQ
Q: How can I check the status of my order?
A: Once your order is processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to check the real-time status of your package on the courier’s official website. If you haven’t received the tracking information within 48 hours of placing your order, please first check your spam or junk mail folder. For further assistance, you can also view the order status by logging into your account on our website and navigating to the “Order History” section.
Q: What should I do if I need to change or cancel my order?
A: We process orders quickly to ensure timely delivery, so changes or cancellations can only be requested within 12 hours of placing the order. To request a change (such as updating the shipping address) or cancellation, please log into your account and submit a request through the “Order Details” page. If your order has already been processed or shipped, we will be unable to modify or cancel it, and you may need to follow our return policy once you receive the package.
Q: How do I choose the right size for clothing items?
A: We provide a detailed size guide for each clothing product on its individual product page. The size guide includes measurements for bust, waist, hips, and length, along with instructions on how to measure yourself accurately. We recommend comparing your personal measurements with the size guide before making a purchase, as sizing may vary slightly between different styles and collections. If you are unsure about the right size, please refer to the size guide first—our product descriptions may also include notes on whether a style runs small, large, or true to size.
Q: What payment methods do you accept?
A: We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and popular digital payment platforms. All payment transactions are encrypted to ensure the security of your personal and financial information. Please note that we do not accept cash on delivery, checks, or money orders. The currency displayed at checkout will be the default currency of our website, and your bank may apply a currency conversion fee if your payment method uses a different currency.
Q: What is your return and exchange policy?
A: You may return or exchange unused, unwashed, and undamaged products in their original packaging within 30 days of receipt for a refund, exchange, or store credit. Custom or personalized products are non-returnable unless they are defective. To initiate a return or exchange, please log into your account and complete the return request form. Once your request is approved, you will receive instructions on how to send the package back. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part. Refunds will be processed using the original payment method within 7-10 business days after we receive and inspect the returned items.
Q: Do you ship internationally, and how long does international shipping take?
A: Yes, we offer international shipping to most countries and regions worldwide. International shipping times typically range from 10-25 business days for standard shipping. Please note that international orders may be subject to customs clearance procedures, which can cause occasional delays beyond our control. Customs duties, taxes, and other fees imposed by the destination country are the responsibility of the customer—we recommend checking with your local customs office for more information on applicable charges before placing an order.
Q: How do I care for my clothing and accessories to keep them in good condition?
A: Care instructions for each product are included on the product tag and in the “Product Details” section of the website. For clothing items, we generally recommend following the washing instructions (e.g., hand wash, machine wash on a gentle cycle, or dry clean) to avoid damage. For accessories such as jewelry, we advise storing them in a dry, cool place away from direct sunlight and avoiding contact with water, perfume, or cosmetics to prevent tarnishing. Following these care instructions will help extend the life of your products.